Frequently Asked Questions

I need to add another question to the structure, but I have already made the rest of the structure under it. How do I add more questions?

Click on the link between the question and answers where you need to add more. It will give you the option to ‘break connection’. After breaking the connection, add the required new questions and reconnect the rest of the tree by clicking on the browsed tree on the bottom left.

How do I add images in the background?

Click the ‘customize’ button on the top left to open the Chat customization option. You can upload a high resolution picture in the background image for the entire chat.

How do I make the chatbot personalise the conversation by using the information given by the customer, for e.g. use the name in the conversation?

The Querlo chatbots can be designed to use the information provided to make the customer feel important. When designing the question, use the option of variable name to name the variable that is being asked in the question. You can assign the user's answer to a variable. To make Querlo repeat the user's answer, just type {variable name} within the text in any node following this question. For instance, the question is ‘May I have your good name, please?’. In the question, name the variable as ‘Customer’. When needed to use the name provided, you need to write {customer} for the next set of questions and the chatbot will use the name provided by the customer.

I have the same questions for each answer after the first few branches, do I need to make the same branches again and again or is there a way to duplicate them?

Simply click on the ‘connect’ option and connect the branch to the question to use the branch to lead the rest of the chat.

How do I change background images after certain questions or responses?

Click on the response, and select ‘New Command’. Select ‘Change Background’ from the command type. Now upload the desired background in high resolution as required.

How do I make my chatbots sense the sentiment of the answers provided by the user? How will they sense the answers?

When selecting new question, in the option of ‘Type of Question’, select ‘Sentiment (Natural Language IBM Watson)’ and type in your question. Querlo will evaluate sentiment (positive, negative or neutral)transpiring from the answer typed by the user and direct the flow to the appropriate branch.

How can I make the chatbot sense the emotions of the client?

When selecting new question, in the option of ‘Type of Question’, select ‘Emotion (Natural Language IBM Watson)’ and type in your question. Querlo will evaluate the emotions (anger, disgust, fear, joy or sadness) transpiring from the answer typed by the user and direct the flow to the appropriate branch.

How do I change the color of the chat boxes?

Click the ‘customize’ button on the top left to open the Chat customization option. You can choose colors of the text and the chat boxes from the Layout section.

I need to make a similar chatbot for a different product. Do I need to rebuild the entire structure again?

There is an option to ‘clone’ on the left of each chatbot in the main screen when you login to your account. Simply click and make changes to the duplicate chat as required.

The answers I am putting are not coming in the order I put them in the design. Why is that?

This is a feature used to prevent positional bias from affecting results. It can be disabled in the chat settings by unticking "Randomize answer order", which is selected by default.

I have a customer feedback chatbot made separately, and want to branch it in the new product launch chat. Do I need to make the whole chat branches again or can I connect the two?

Click the box after which you wish to connect the previously made chatbot at, and select the option of ‘Connect to another chat’. You can direct the rest of questions to the previously made chatbot and will not need to remake the branches.

If you need help please contact us at:
info@Querlo.com

Our representative will follow up on your request.